Campgear2go.com only sells new products. Your information is important to us so please be sure to read our privacy policy.
Shipping and handling:
How is shipping calculated?
Shipping is calculated automatically in the shopping cart. The shipping charge is determined by the shipping weight, size of the box and the insurance is calculated by what the item is worth. All orders are sent out with insurance.
When will my order be sent out?
Once your order is place it is usually sent out the same day depending on the time you placed your order. If you placed lyour order ater in the day it will not be sent out until the next business day.
How do I cancel my order?
Only orders that have not yet been shipped can be canceled. If the order has been shipped, you will need to follow the return process, if the package is refused then a return freight charge of 25% will be added.
What is the return freight charge?
A return freight charge is put in place if the order is refused delivery or unaccepted delivery. Customers are responsible for all shipping charges for unaccepted or returned delivery of shipment in addition to a restocking fee of 25%, which is applied at our discretion. This will apply to all our products.
How long does it take for my Backorder to be shipped?
Backorders can take up to 10 weeks before they are shipped out. Usually 2 to 3 weeks before they are shipped out. Our suppliers have no control over when they will have more in stock, as soon as they do we will ship them out.
Do you ship internationally?
At this time we do not ship internationally. Nor do we ship to Puerto Rico, Guam, APO’s and FPO’s.
Do I have to pay sales tax?
You only pay sales tax if you live in the state of Tennessee.
What are my payment choices?
At this time we accept Visa, Mastercard, Discover, American Express, and Paypal.
Is it safe to use my credit card?
You can shop at www.campgear2go.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy.
www.campgear2go.com is registered with the Authorize.Net Verified Merchant Seal program.
Returns
We have a 30-day return policy. Make sure that before you return the item you have a return authorization number. If you return an item without a return authorization number you will not receive credit. For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:-Return in original packaging
-Return to camp gear 2 go within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation-Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge. -Merchandise returned for refund- will be charged a 15% restocking fee
-All returns must be prepaid; No COD’s accepted -There will be a restocking fee of 25% on all refused items. If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.Any questions concerning an exchange/refund should be directed to our customer service department at support@campgear2go.com. If merchandise you receive is defective, call our customer service department for instructions.For a prompt exchange/refund, return all merchandise to:
Camp Gear 2 Go
509 US Hwy. 45 S.Bradford, TN. 38316
Attn.: Customer Service
What happens if an item was lost during shipping?
Please contact us at support@campgear2go.com so we can file a claim for a lost package. These claims can take up to 30 days. If you would like to order the item again you will be charged for a replacement order and you will be credited for the lost order upon resolution of the lost package.
What do I do if my order was damaged during shipping?
Contact the package carrier (UPS) and file a claim using the package tracking number. We do not accept merchandise damaged in transit. All claims must be filed with the carrier.
